Led design and deliverable production on a $100 million project for the advertising integration, digital rights management, and order management system of a custom media clearinghouse software solution for a global telecom company.
Managed 26 teams and coordinated 22 separate teams in a nationwide testing effort of a comprehensive insurance rate calculator. Interfaced with State, IT, and Underwriting teams to drive issue resolution and timely testing completion.
Led and supported client meetings and developed deliverables to redesign business processes and design a custom workflow-management software solution for major media post-processing firm. Achieved a projected: 90% improvement in on-time work order delivery, 75% improvement in CSR efficiency, resolution of 9000 back-logged invoices, and significant staff reduction due to efficiencies and automation.